I have visited Valerie Manor for the last 8 years and have never had anything to complain about... can I book my room now?!
I really enjoy living here, it’s really good!
I am writing to say that I can’t thank you and your wonderful staff enough for the care and love that you gave to our mother while she was with you. My brother and I were distraught when we had to make the decision to put our dear mother into care, but we could not have wished for a better place for her and it was just unbelievable all that you and your staff did for her and always went that extra mile to make her comfortable. You always made us so welcome whenever we visited and kept us involved in everything to do with our mother and her care. We have also made some very good friends.
We are so appreciative of the amazing care provided by all of the staff at Valerie Manor. Our frequent visits to Nana were always a pleasure and the staff could not have been more welcoming. The whole Team were always positive and quick to lighten any situation whilst remaining professional and it was clear that this was led by Zoe who was always on hand to answer any questions.
Thanks once again for all the love and care you and your team gave to my Mother whilst in your care. Nothing seemed too much trouble for you and your staff and I always felt welcome and always enjoyed the coffee and biscuits whatever time I visited. During my Mothers final few days you and your team went above and beyond the care one would normally expect. You must be very proud to have a team that work so well together and all obviously enjoy their work.
An outstanding care home with staff who are efficient and welcoming.