Our dear Aunt has always said how very happy she is, in general, with the care and attention she receives at Valerie Manor.
Of course, on rare occasions, as with any such Home, there may be a problem arise, here or there, but at Valerie Manor, these are always dealt with and remedied immediately, which is very satisfying.
Personally, we consider Valerie Manor to be an outstanding Nursing Home (we have experienced many) and it has such delightful, friendly, helpful, professional Owners and Staff (all Staff), who go out of their way to make both Residents and their Families/Friends welcome, and it always has such a cheerful atmosphere. It has a real “Family” feel to it.
We have experienced the opposite end of the scale with other Homes where we have friends living, and that makes us so sad.
We always hold up Valerie Manor as being the very best, when speaking of Care Homes with all our relatives & friends.
All our side of the family hold the same opinion as we do about Valerie Manor. Most of us visit our Aunt regularly throughout each year (we come at least once a month) and everyone remarks on the lovely warm, friendly welcome received, the happy, pleasant atmosphere, excellent level and high standards of Care - General, Nursing, Hygiene, etc., - plus all the wonderful variety of activities in which Residents and their families and friends are able to participate. It’s so nice to be able to come and share a delicious Lunch with our Aunt, if she’s not feeling up to going out on the days when we visit her - either in the Dining Room or in the garden - and to join in some of the many Christmas, Easter and Summer Festivities on offer.
Our Aunt’s bedroom is light and airy in summer, cosy and warm in winter, - she loves it’s position and outlook - and the communal rooms, and gardens are lovely, too. Our Aunt so enjoys spending time in the gardens in summer or on a crisp, clear autumn day. She's a great “ fresh air” fan!
In fact, every possible aspect of the Home, from A - Z , is excellent!
Keep up the marvellous work!.
I have to mention the last few years of my dad’s life, which he spent at Valerie Manor. He frequently told us how impressed he was with the home and the way he was cared for, how kind and helpful the staff were, how nice the food was, and how nothing was too much trouble. He also frequently marvelled at how this service was provided at the same price as staying in a Bed and Breakfast.
I also have to mention that Valerie Manor don’t just look after their residents, but their residents’ families too. It is not an easy thing to watch somebody you love dying, even if that person is receiving the best possible care. In the last week of my dad’s life, I was very moved by the compassion shown by all the Valerie Manor staff to Angela and me. I will never forget how everybody came up and hugged me after our dad had left us. In a world where war and terrorism dominate the news, it is heartening to think that there is a place where human society functions exactly as it should. So, from Angela and me, our most sincere and heartfelt thanks to everybody at Valerie Manor for making our dad’s last years happy and his last days peaceful.
The caring and professional attitude of the staff and management team at Valerie Manor make it feel a very special place and one that dad feels very safe and happy to be part of. Many thanks for the hard work and kindness shown on a daily basis.
The care given to dad has greatly improved dad’s health and quality of life.
An outstanding care home with staff who are efficient and welcoming.
I have visited Valerie Manor for the last 8 years and have never had anything to complain about... can I book my room now?!