Management Profiles

Zoë - Owner/Manager

Zoë Bates | Owner/Manager

Valerie Manor’s owner and manager, Zoë Bates, is a qualified nurse with extensive experience in the health industry both as a nurse and as a manager in providing care and managing large numbers of staff.

Her knowledge of the nursing home industry has grown over recent years through personal experience. This has proved to be invaluable as she always ensures that the care provided at Valerie Manor is no less than would be expected for a member of her own family.

“I’m here to ensure all the residents’ physical, social and emotional needs are met at all times. Please don’t hesitate to contact me directly if you need any further information or help – you will find my details on our contact us page “.


Alison - Deputy Manager

Alison Barrett | Deputy Manager

Alison qualified as a Registered Nurse with the local Hospitals Trust and has gained many years experience in elderly care, orthopaedics and management. She lives locally and has always strived to provide excellent care to people of the community.

“Coming out of the NHS after so many years was a huge step for me which was made easier with the help of Zoe and her team. I was attracted to Valerie Manor because of Zoe’s philosophy and her determination to provide an excellent service and I wholeheartedly support her in this. Valerie Manor has a very friendly and homely atmosphere and I enjoy getting to know the residents and their family and friends.”


Emma - Head of Residential Care

Emma Wood | Head of Residential Care

Emma’s commitment to providing the best possible quality care at Valerie Manor and her continued professionalism and respect for her fellow carers has led to her well deserved position as Head of Residential Care.

“I have been working in the care industry since I was 18 years old. My mother is a carer and I went to help her after school. My grandmother became ill and went to live in a residential care home where I visited her all the time, it was then I knew this was the job I wanted to do. I came to Valerie Manor and have been here four happy years. I aim to give my all to the residents and staff at Valerie Manor and to develop my caring skills for the future.”


Alan - Office Manager

Alan Fry | Office Manager

In his role of Office Manager Alan undertakes numerous functions including dealing with the day to day issues of the home and providing support to the management team.

Having previously worked for many years in the Financial Services Industry, he has been able to employ a lot of his administration experience to Valerie Manor.

He is always willing to assist if you have any questions!