Valerie Manor………Best National Nursing Care!

As you may have been aware we travelled up to London last week to attend the National Care Home Awards at the ExCel Centre.

Valerie Manor had been nominated and were finalist in the following categories:-

  • Best Nursing Care
  • Nutrition, Food & the Dining Experience
  • Best Overall Independent Care Home

Our group was made up of 18 people mainly colleagues but we also invited Mike from Upper Beeding pharmacy and Steve our Paramedic Practitioner from Steyning Health Centre as they are a big part of the Nursing Care our residents receive.

It is so nice to celebrate as a team for making the finals and so we arranged for everyone to meet at the O2 arena where we boarded the Emirates Air-line – a cable car ride across the Thames which provided stunning views of not only the O2 and the ExCel but also back towards Canary wharf.

I think most people enjoyed the experience!

After a champagne reception we took our seats for the awards and enjoyed a delicious meal.

It was touching to see that everyone that attended shared our passion for care and celebrated each category together.

Eventually our categories were announced:-

Best Nursing Care – and the winner is…………………..

VALERIE MANOR! – It is safe to say we gave the loudest celebration cheer of the event – which proves that every member of the team feels passionate about providing the best possible care, which is why we always try to ensure everybody is offered the chance to attend an Award ceremony as a little thank you.

Preeda also ‘livestreamed’ the announcement so that other colleagues could be part of it!

We all made our way on stage to be presented with the award by Alan Dedicoat (the Voice of the Balls from the National Lottery) who commented about our celebration cheer.

Whilst we didn’t win the Nutrition, Food & the Dining Experience we are extremely proud of our excellent team in the kitchen and front of house for their dedication and efforts.

I’m sure you will agree that good news about Care doesn’t get that much press but to be part of an event like the Care Home Awards proves that it happens all the time.

Alan & I would like to thank everyone involved at Valerie Manor for the continuous efforts and professionalism in looking after our residents and families.

 

 

Care Home Awards!

We are absolutely delighted to be announce that we have been shortlisted for three National Awards!

  • Best Nursing Care
  • Best for Nutrition, Food & the Dining Experience
  • Best Individual Care Home

We announced this recently to our residents and relatives at our Special Sunday Lunch Celebrations and last week we celebrated the achievement at our Staff meeting!

We are looking forward to attending the Awards in June at the Excel Centre in London – fingers crossed for the team!

Easter Family & Friends Lunch

This Sunday saw the very popular Family and Friends Sunday lunch return to Valerie Manor.

For those that haven’t attended we change the layout in the restaurant to allow all the residents guests to get to know each other.

Preeda, Alison & Steve once again where fantastic and the meal was delicious – several guests said that ‘the lamb just melted in the mouth’ and the fish was ‘the best they’d had!’

One of the guest was celebrating their birthday as well and so the ever resourceful team in the kitchen improvised a birthday cake and a rousing chorus of Happy Birthday was sung with a Sherry before the meal.

A huge thank you not only to the kitchen team but also to all of our fantastic staff for their efforts on the day to make it once again a very special time for everyone.

It was a very opportune time to share some very exciting news with everyone! The Kitchen team have been short listed for Best Food, Nutrician and Dining experience and the Care team for Best Nursing Care – this is such an amazing achievement in itself but we hope to take a large number of the team to the awards in London later in the year!

CQC Rate Valerie Manor Outstanding!

This week led to more fantastic news here at Valerie Manor. In 2015 we were the first home in West Sussex to receive an Outstanding Rating from the CQC and had our unannounced inspection in August this year.

Our report has now been published and I am delighted to say that we have received another overall Outstanding but this time receiving the rating in 4 out of 5 of the Key Lines of Enquiry – Caring, well led, Safe and effective and this is something that we are all very proud of here at Valerie Manor!

I could not be happier that we have received this accolade as the dedication and hard work of all the staff here is what makes it the home that it is and I could not think of a better way of recognising what the staff do.

I look forward to celebrating my 10-year anniversary in January 2018 and to have the Outstanding rating ahead of this time is very special to me.

In November we will also be attending the National Care Home Awards in London where we have been shortlisted for the National Care Team of the Year and I am honoured to have been short listed for the National Registered Manager of the year – Just to be one of 5 National Finalists in each category is something that we are all thrilled and excited about!

We would like to thank all of the health care professionals who support Valerie Manor including all the staff at Steyning Medical Practice, Upper Beeding Pharmacy and St Barnabas House to name but a few! We would also like to thank the local Community for the support they provide to our staff and residents – We couldn’t do what we do without you.