CQC Rate Valerie Manor Outstanding!

This week led to more fantastic news here at Valerie Manor. In 2015 we were the first home in West Sussex to receive an Outstanding Rating from the CQC and had our unannounced inspection in August this year.

Our report has now been published and I am delighted to say that we have received another overall Outstanding but this time receiving the rating in 4 out of 5 of the Key Lines of Enquiry – Caring, well led, Safe and effective and this is something that we are all very proud of here at Valerie Manor!

I could not be happier that we have received this accolade as the dedication and hard work of all the staff here is what makes it the home that it is and I could not think of a better way of recognising what the staff do.

I look forward to celebrating my 10-year anniversary in January 2018 and to have the Outstanding rating ahead of this time is very special to me.

In November we will also be attending the National Care Home Awards in London where we have been shortlisted for the National Care Team of the Year and I am honoured to have been short listed for the National Registered Manager of the year – Just to be one of 5 National Finalists in each category is something that we are all thrilled and excited about!

We would like to thank all of the health care professionals who support Valerie Manor including all the staff at Steyning Medical Practice, Upper Beeding Pharmacy and St Barnabas House to name but a few! We would also like to thank the local Community for the support they provide to our staff and residents – We couldn’t do what we do without you.

 

Gold Standard Framework – Awards

Everyone at Valerie Manor pride themselves on the care we provide to the residents throughout their time here, but especially towards the end of their lives.

You may be aware that we have been involved in a National initiative called the ‘Gold Standard Framework’ (GSF) for several years and were thrilled to be awarded ‘Commended’ Status on our first accreditation back in 2014.

Emma & Alison recently attended the GSF Awards in London, on behalf of the whole team and were proud to be presented with the ‘Platinum’ Award for continuous high standards in the care we provide at the end of somebody’s live.

If you would like to know more about it please follow this link: http://www.goldstandardsframework.org.uk/

As you will see from the photographs below Emma & Alison returned with the award and we celebrated with the team.

National Care Awards!

I am delighted to announce that the Team at Valerie Manor have been selected as finalists for the National Team of 2017! I am so proud of everyone and delighted that their hard work and dedication has been recognized.

I was also surprised and thrilled to hear that staff, residents and relatives nominated me for the Registered Manger of 2017 and I have also been shortlisted. I must admit that when I read through the nominations I cried as the things that everyone said were just so lovely. The nomination meant so much to me.

Winners of the National Care Awards will be presented with their trophies by David Baddiel at the high profile Gala Night held on Friday 24th November at the Hilton London Metropole Hotel, attended by over 700 guests.

About the Awards

The National Care Awards is an annual event organised by Caring Times magazine, a management magazine for the social care sector. Caring Times reflects the opinions of the social care sector, focusing on news affecting the private, public and not-for-profit providers of nursing and residential care. The Awards were devised to celebrate the very best people in the long-term care sector, by highlighting excellence and rewarding those who work tirelessly to provide consistently outstanding care. There were 18 categories to enter overall and there were four or five finalists in each category. All finalists will meet with two independent judges for each category on 29th September at the Awards’ Judging Day at the Hilton London Metropole Hotel. For more information and all categories, please visit http://www.careinfo.org/careawards-2017/

 

Gold Standards Framework (GSF)

I am delighted to say that following our assessment in May 2017 we have now received our results through:

Valerie Manor has been awarded a platinum status for our end of life care and achieved a score of 50/50 which we are all so very proud of!

Here is an extract of what the assessor had to say:

This home is like a family and the loving care displayed is of a high standard, staff, residents and family have nothing but praise.
GSF is exhibited to a high level in this home & it was a pleasure to meet everyone.

The GSF is about providing our residents with the right care, in the right place at the right time – you can find out more by visiting the GSF website: http://www.goldstandardsframework.org.uk/