West Sussex Care Accolades

We were absolutely delighted to attend the West Sussex Care Accolades award ceremony yesterday with three of our residents. The event was held at the Wetlands Centre in Arundel where we had a lovely buffet lunch followed by the presentations.

I am proud to say that Valerie Manor were runners up in 3 out of 10 of the categories which we were delighted with – see below for a summary of the runners up (I was thrilled to hear that I had been nominated as well!)

Nilly – Ancillary Worker Award

If you asked any member of staff, a resident or a visitor what they thought about Nilly they would say ‘Sunshine’. Nilly really does bring a ray of sunshine to everyone at Valerie Manor with her huge smile whatever the time day or night and her kind heart. Nilly would do anything for anyone and without exception always have a smile on her face which brightens everyone’s day.

Here is what someone asked me to include about Nilly ‘Nilly always goes far above and beyond in her role. She supports all of the care team in any duties she can – without being asked. Nilly always has a kind word for all of our residents and care team and is considered by all of us as family and I know this feeling is reciprocated’

Collette – End of Life Care Award

Here at Valerie Manor all staff pride themselves in how we care for our residents and their families at the end of their life but all staff would agree that Collette excels in end of life care and is always there for the residents and their families – often being known to be here around the clock to ensure not only the physical needs are met but emotional needs of the resident, their families and also other staff.

Collette not only has the support of the staff here but her family as they will step in to care for her children to allow Collette the time to be here with the residents and their families during the final stages of their life. Often just having the comfort for the resident of just knowing that Collette is sitting there beside them.

Zoe – Registered Manager Award

Zoe is the Registered Manager of Valerie Manor Care Home which she has owned and run for nearly eight years. She took it on as a small 12 bedded rest home and has built it up and project managed the building of a new nursing wing with a total of 23 beds. Having had late grandparents reside in unsatisfactory establishments her vision has always been to make a difference and provide an outstanding service. This has been acknowledged this year following a recent CQC inspection where the home has been awarded an overall rating of “Outstanding.” Zoe is dedicated and strives for perfection. She is an excellent role model and has put in long hours to ensure that things are done properly and nothing is overlooked. Residents, relatives and visitors frequently remark on it how it feels like a “home from home.”

Under Zoë’s Management the Care Team are currently ‘National Care Team of the Year”

You can read more about the awards via the following links;



Shake Up September Challenge!

We were delighted to hear recently that Linda Norman, one of our registered nurses won the Shake Up September Work Challenge!

Here is what Linda had to say!;

‘Although an active outdoor lifestyle is a way of life for me, taking part in the Workplace Challenge helps to get me out there on those days when perhaps I’m not feeling quite so enthusiastic! It’s also a great way of keeping a log of my activities.’

Well done Linda – we are all very proud of you here at Valerie Manor!

You can find out more about the Workplace Challenge here;

Care Quality Commission (CQC) rating Valerie Manor

I’m shaking and crying at the same time as I can now announce that Valerie Manor is the first care home in West Sussex to have been awarded an ‘Outstanding‘ rating from the Care Quality Commission.

1088 establishments have been inspected in the UK to date and only 18 have received this highest rating!

We are waiting for the full inspection report but some verbal comments received from our lead inspector made me so very proud.

I’m sure you can imagine I could not be happier and so proud of all the staff not only being the National Care Team of 2015 but to also have their hard work and personalised care recognised by the CQC.

Thank you again to everyone for your continued support

Best wishes to you all.


Valerie Manor – National Care Team of the Year 2015!

I am absolutely delighted to say that on Friday 24th April 2015 Valerie Manor was announced the winner of the Care Team Award 2015 at the Great British Care Awards care home national finals held in Birmingham.

Being the South East Regional Winners in November 2014 was such an achievement and to become the National Winners is something that we are so very proud of. I can’t think of a better way to reward and recognise the dedication and hard work of the whole team.

Our residents, friends, families and extended community were also delighted with the news and we celebrated with sherry and cakes for those who could attend, in the Valerie Manor conservatory. We have also organised a special staff event for those who were unable to attend the awards, to take place on Saturday 2nd May 2015. We will also be awarding each member of staff their very own medal to keep as a way of saying thank you and to recognise their achievement.

Some emails and testimonials from friends and family of Valerie Manor…
• “Sometimes when I see someone being shown round I tell them that the care here is superb and now it’s official: Valerie Manor has the finest care team in the whole of Britain, WOW! This is a place where the residents come first, all day, every day. I am highly privileged to be able to live here.”
– Brian Lahee, a resident of Valerie Manor

• “We were so thrilled to hear your good news at the weekend. What a wonderful achievement but well deserved. We never cease to wonder at the patience, care, kindness and good humour of all your staff to residents and visitors alike. Valerie Manor is a very special place and we feel our mother is so blessed to be in such an amazing care home. The family feel very blessed as well to know that she is in such good hands at this difficult time in her life. Well done everyone who plays a part in this very special care home, you are a wonderful team. With love, Viv x”
– daughter of a resident

• “What absolutely fantastic news!! Many, many congratulations to you and all the staff!! We have said it all along – Valerie Manor is the best and to have that officially recognised at a national level is a truly deserved accolade for your vision, dedication and hard work. We know from firsthand experience how amazing your staff are and we are delighted that all their effort, care, kindness and support have been so well rewarded. You have been like an extended family to our loved ones, to residents past and present and to us and for that we thank you most sincerely and totally endorse the award of National Care Team 2015! Very, very well done!! Once again huge congratulations on your magnificent achievement. Fran and John Xx”
– friends of Valerie Manor

• “Wonderful news, and rightly awarded, we send our congratulations to you, and all at Valerie Manor, we will always remember your care of Kate (O’Mara), and how safe, and peaceful she found being there.
love Belinda Carroll and Michael Cochrane”
– family of Kate O’Mara, a previous resident

• “You and all your lovely staff deserve the National Award as everyone tries so hard to make Valerie Manor such a special place. We feel so glad that Mum is a resident and is so well looked after in the uniquely happy atmosphere.”
– daughter of a resident

The Great British Care Awards are a series of regional events throughout England and are a celebration of excellence across the care sector. The purpose of the awards are to pay tribute to those individuals who have demonstrated outstanding excellence within their field of work. For more information, please visit http://www.care-awards.co.uk.

> Download the full press release (PDF)