Best Independent Care Home of the Year!

I am delighted to say that yesterday we were awarded the Best Independent Care Home of 2017!

I am sure you can imagine that we are all delighted to receive this accolade and I am proud that the dedication and hard work of all our staff here at Valerie Manor has once again been recognised.

You can find out more about the awards by visiting the website below:


National Care Home of 2016!!

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Valerie Manor has won the National Care Home of the Year in the National Care Awards 2016!!

‘I am delighted to share the exciting news with you……………On Friday 25th November 2016 at a prestigious awards ceremony in London, Valerie Manor were named the National Care Home of 2016!

I am sure you can imagine what this means for myself, the team and our residents – we are all very proud and can’t stop smiling!

If we look at 2015 / 2016 we have been awarded the National Care Team of 2015, Awarded with the 1st Outstanding Rating from the CQC in West Sussex – still only 1% of care homes have this rating and now to bring 2016 to a close to be awarded with the National Care Home of the year is such an honour.’

Winner’s Reasons:

The judges chose Valerie Manor because it has outstanding leadership, community and resident involvement, a waiting list for staff and residents, and is a happy home for all.

Winners of the National Care Awards were presented with their trophies by Keith Duffy at the high-profile Gala Night held on Friday 25th November at the Hilton London Metropole Hotel, attended by over 700 guests.

About the Awards

The National Care Awards is an annual event organised by Caring Times magazine, a management magazine for the social care sector. Caring Times reflects the opinions of the social care sector, focusing on news affecting the private, public and not-for-profit providers of nursing and residential care. The Awards were devised to celebrate the very best people in the long-term care sector, by highlighting excellence and rewarding those who work tirelessly to provide consistently outstanding care. There were 18 categories to enter overall and there were four or five finalists in each category with three independent judges. For more information and all categories, please visit


West Sussex Care Accolades

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We were delighted to be a finalist for the West Sussex Partners in Care Accolades this year.

Valerie Manor were finalists for the end of life care award which we were very proud of. Alison our Deputy Manager and End of Life Care Coordinator along with Jane Carrington Smith our End of Life Care Clinical Champion attended the awards to receive our trophy and certificate.

You can read more here about the awards:

West Sussex Care Accolades

We were absolutely delighted to attend the West Sussex Care Accolades award ceremony yesterday with three of our residents. The event was held at the Wetlands Centre in Arundel where we had a lovely buffet lunch followed by the presentations.

I am proud to say that Valerie Manor were runners up in 3 out of 10 of the categories which we were delighted with – see below for a summary of the runners up (I was thrilled to hear that I had been nominated as well!)

Nilly – Ancillary Worker Award

If you asked any member of staff, a resident or a visitor what they thought about Nilly they would say ‘Sunshine’. Nilly really does bring a ray of sunshine to everyone at Valerie Manor with her huge smile whatever the time day or night and her kind heart. Nilly would do anything for anyone and without exception always have a smile on her face which brightens everyone’s day.

Here is what someone asked me to include about Nilly ‘Nilly always goes far above and beyond in her role. She supports all of the care team in any duties she can – without being asked. Nilly always has a kind word for all of our residents and care team and is considered by all of us as family and I know this feeling is reciprocated’

Collette – End of Life Care Award

Here at Valerie Manor all staff pride themselves in how we care for our residents and their families at the end of their life but all staff would agree that Collette excels in end of life care and is always there for the residents and their families – often being known to be here around the clock to ensure not only the physical needs are met but emotional needs of the resident, their families and also other staff.

Collette not only has the support of the staff here but her family as they will step in to care for her children to allow Collette the time to be here with the residents and their families during the final stages of their life. Often just having the comfort for the resident of just knowing that Collette is sitting there beside them.

Zoe – Registered Manager Award

Zoe is the Registered Manager of Valerie Manor Care Home which she has owned and run for nearly eight years. She took it on as a small 12 bedded rest home and has built it up and project managed the building of a new nursing wing with a total of 23 beds. Having had late grandparents reside in unsatisfactory establishments her vision has always been to make a difference and provide an outstanding service. This has been acknowledged this year following a recent CQC inspection where the home has been awarded an overall rating of “Outstanding.” Zoe is dedicated and strives for perfection. She is an excellent role model and has put in long hours to ensure that things are done properly and nothing is overlooked. Residents, relatives and visitors frequently remark on it how it feels like a “home from home.”

Under Zoë’s Management the Care Team are currently ‘National Care Team of the Year”

You can read more about the awards via the following links;