The Outstanding Society Conference.

Zoe, myself and Debs.
Zoe has the pleasure of introducing Wendy Mitchell.
The Core Group of the Outstanding Society with Kate Terroni Chief Inspector of the Care Quality Commission (CQC)


As you are most probably aware Zoe has been part of the Core Group of the Outstanding Society since it’s inception in 2016.

This Wednesday Zoe, Debs and myself traveled to London for the Outstanding Society Conference hosted in the Skills for Care offices in Tavistock Square.

The Core Group have continued to work extremely hard to engage with groups and organisations and this was reflected by an extremely impressive agenda of speakers and topics.

Avnish Goyle, Chair of Care England.

Rob Hargreaves, Skills for Care.

Jeremy Hughes, Chief Executive of the Alzheimer’s Society.

Alex Ramamurthy, Innovation in Care

Kate Terroni, CQC Chief Inspector

However the Conference was ‘stolen’ by an inspirational lady called Wendy Mitchell.

Wendy explained how her diagnosis of Young onset dementia has changed her life. Many were moved to tears, as Wendy explained that she was ‘a glass half full person’ and the ‘adjustments’ she has made to continue to live independently by herself with the disease.

Wendy has a blog entitled ‘Which me am I Today‘ and has written a book about her journey called ‘Somebody I used to know‘ (The Times Best Seller) please do take the chance to read both if you can.

It was also very nice to see so many new ‘Outstanding Society members’ attend the conference which was an ideal opportunity for everyone to share best practices and develop collaborations. 


Welcome to the Healthwatch Team.

We were recently contacted by the local Healthwatch team, asking if they could come along and see how Valerie Manor provides care to our residents.

You may be aware that Healthwatch is a National organisation who are the independent national champion for people who use health and social care services.

They are about to start a new project to offer assistance to organisations who are not meeting the Care Quality Commission’s (CQC) standards and wanted to see how an Outstanding rated Home operates to be able to suggest ways of improvement.

We are always very happy to share what we do and so we arranged for the team to meet with as many residents, family members and staff as possible. Mike Slator from Upper Beeding Pharmacy also made time to come in to discuss how the pharmacy and Valerie Manor work closely together to provide the best possible service to our residents.

A huge thank you to the Healthwatch team for their time, very positive comments and also to everyone who made themselves available to the team.


Our local Healthwatch Team from left to right.
Jo Tuck, Jane MacDonald, Louise Mosey, Jennie Wright and Katrina Broadhill.

Relatives meeting…… planning……


Our most recent relatives meeting in April focused on the complex subject around care home funding while enjoying a cheese and wine evening together. We invited Tom Scott, independent financial adviser from Big River Limited to our meeting to once again provide a very informative presentation to everyone around this complex subject. Tom comes highly recommended by several residents and their families who have sought specialist advice in the past.

We have recently updated our website following the CMA review (Consumer Markets Authority) around care homes to ensure we are providing as much information as possible to our residents, their families and potential residents looking for care for the future.

You can also find out more about care home funding by visiting Care Wise through WSCC