Care Quality Commission (CQC) Inspection

I am delighted to say that we had our annual unannounced inspection in March 2013 from the Care Quality Commission (CQC), we met all the outcomes and I was thrilled with the report that has now been published.

They arrived at 09:00 and didn’t leave until 18:00. They spent the first part of the day meeting with residents, relatives and staff and also observed lunch. They then spent time looking at our paperwork and systems as well as residents & staff records to ensure we were compliant.

I am delighted to say that the inspection went extremely well and I couldn’t have been happier with the comments and feedback that they gave us.

The staff are thrilled to bits and I am very proud of them all. The inspector said that the staff showed real dedication and warmth to the residents and that the home demonstrated very high standards of care.

Thank you for all your continued support.

You can read the full report here.

Reflexology at Valerie Manor

Carolyn Scott has for some time now been visiting Valerie Manor to provide reflexology for the residents who would like it. Carolyn started to see residents every few months but her visits were so popular the service was extended and she now visits twice a month. You can really see the benefits and the difference that she makes to the residents that she sees. I think we have the added benefit of Carolyn living in Upper Beeding so knows the local area and can talk to the residents about it as well.

Carolyn is a member of the Complementary Therapists Association.

March 2013 Activities Summary

Brrrrrr !

Have you ever known weather like this in recent years !

Well despite a few setbacks we had a few Activities during March.

Skittles, Quoites, Hoopla and Exercise and two sessions of Reflexology were on offer.

A Reminiscence Session on the run up to Mothering Sunday had us remembering our Mother’s names. See if any of the following ring a bell with you….Lucy Eleanor, Frances Ellen, Joyce Elouise, Elizabeth, Winifred, Kathleen and Hetti. It was lovely remembering our mothers and sharing it with everyone.

We had decorations and Quizzes for St. David’s Day and St. Patricks Day as well as Irish Music and a Video of Riverdance. Unfortunately Zoe and I could not find a single daffodil in the shops for St. David’s Day…we think it must have been due to the weather and demand…first year this has happened.

I would like to take this opportunity to commend Zoe and all the staff who have managed to keep Valerie Manor afloat during the couple of difficult weeks.

Happy Easter !


Aspiring Young Chef

Holly Waite is a senior care assistant with us at Valerie Manor and her son Toby has recently been involved in a cookery club at his school. To date he has made Scones, Cup Cakes, Puff Pastry Pizza (which I tasted as a special treat and was delicious) and pasta with sauce.

It is so lovely as every Thursday Toby and his mum come to Valerie Manor to see our chef Chris to provide him with a tasting session and get feedback on what he has cooked on that day. Chris scored his pasta 8.5 out of 10 – what a score to be proud of!

Toby aspires to feature on Master Chef in the future.

Good luck Toby with more culinary delights!