We were recently contacted by the local Healthwatch team, asking if they could come along and see how Valerie Manor provides care to our residents.
You may be aware that Healthwatch is a National organisation who are the independent national champion for people who use health and social care services.
They are about to start a new project to offer assistance to organisations who are not meeting the Care Quality Commission’s (CQC) standards and wanted to see how an Outstanding rated Home operates to be able to suggest ways of improvement.
We are always very happy to share what we do and so we arranged for the team to meet with as many residents, family members and staff as possible. Mike Slator from Upper Beeding Pharmacy also made time to come in to discuss how the pharmacy and Valerie Manor work closely together to provide the best possible service to our residents.
A huge thank you to the Healthwatch team for their time, very positive comments and also to everyone who made themselves available to the team.